If there is an error on engraving or other personalization method utilized, that is due to an error on our part, you may request a return merchandise authorization to return the item within 15 days after the date your order was shipped or delivered and we will make any corrections at our expense with like or similar item as may be available.
There is No Refund even if the engraving is due to an error on our part. We will correct any errors, or re-engrave with the correction on a new item of similarity. Any spelling errors on the customer’s part are the responsibility of the customer. - We can only engrave what we are asked to engrave and as a general policy we do no proof, or spell check text submitted by a customer as there are valid reasons to misspell certain words.
If a return is authorized you will be issued a return merchandise authorization (RMA) The RMA number must appear on the outside of the package being shipped back. Shipments received without an RMA will not be accepted by our shipping department and will be returned unopened to the sender.
Any returns accepted by our company that do not follow the above procedure are subject to a 25% restocking fee. Any shipping charges assessed are non-refundable. The restocking fee and shipping charges will be deducted from the credit issued back to credit cards and/or any checks that are cut as a result of the return, before the credit is issued. The amount of the credit will be less the restocking fee and applicable shipping charges.
Deposits and Payment on Orders
Checks/Disputed Credit Card Transactions
There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions wherby a customer has not contacted us prior to contacting your bank. If there is an error on a transactions, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transaction until payment is received in full.
By ordering your awards from our company, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to contact us